PRIVACY POLICY

Stranded Swim and Sport respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit, browse, or make a purchase from our website.
By using our Site, you agree to the practices described in this Privacy Policy.

Collecting Personal Information

When you visit our Site or make a purchase, we may collect certain information about your device, your interaction with our website, and information necessary to process and fulfill your order.

We may also collect information you provide when you contact us for customer service or otherwise communicate with us.

Device Information

When you visit our Site, we may automatically collect certain information about your device and browsing activity.

Examples of information that may be collected include:

  • Web browser type and version
  • IP address
  • Time zone
  • Cookies and similar technologies
  • Pages or products you view
  • Search terms
  • How you interact with our Site

We use this information to:

  • Help our Site function properly
  • Improve your browsing experience
  • Understand how visitors use our Site
  • Analyze and improve our products and website
  • Prevent fraud and protect the security of our Site

This information may be collected automatically through cookies, log files, pixels, tags, and similar technologies.

Order Information

When you place an order through our Site, we collect information necessary to process and fulfill your purchase.

This may include:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information
  • Products purchased
  • Order information and transaction details

We use this information to:

  • Process and fulfill your orders
  • Process payments
  • Arrange shipping and delivery
  • Send order confirmations and receipts
  • Communicate with you about your order
  • Prevent and detect fraud
  • Provide customer service
  • Respond to questions or requests
  • Send marketing communications when you have chosen to receive them

Payment information is processed through our payment providers. Stranded does not retain your complete payment card information on our own systems.

Customer Support Information

If you contact us for customer support, we may collect the information you provide to us, such as your name, email address, order information, and the contents of your message.

We use this information to respond to your questions, assist with orders, process returns or exchanges, and provide customer service.

How We Use Your Personal Information

We use personal information to operate and improve Stranded Swim and Sport, including to:

  • Provide and sell our products

  • Process and fulfill orders

  • Process payments

  • Ship and deliver purchases

  • Communicate with you about your orders

  • Provide customer support

  • Improve our Site and customer experience

  • Detect and prevent fraud or unauthorized activity

  • Send promotional emails or other marketing communications when permitted and when you have chosen to receive them

  • Comply with applicable laws and legal obligations

Sharing Personal Information

We may share your personal information with trusted service providers when necessary to operate our business and provide services to you.

For example, information may be shared with providers that assist with:

  • Website hosting and e-commerce services

  • Payment processing

  • Shipping and fulfillment

  • Order tracking

  • Customer support

  • Website analytics

  • Marketing and advertising

  • Fraud prevention and security

We may also disclose personal information when required to do so by law, regulation, legal process, subpoena, court order, or other lawful request, or when necessary to protect our rights, customers, property, or the security of our Site.

We do not sell your personal information for money.

Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors use our Site and to help us improve our marketing.

These technologies may collect information such as:

  • Pages viewed

  • Products viewed

  • Purchases

  • Website interactions

  • General device information

  • Advertising interactions

We may work with third-party advertising and analytics providers that use cookies, pixels, tags, or similar technologies.

Depending on your location and applicable law, you may have the right to opt out of certain targeted advertising or other uses of your personal information.

You can also manage certain cookies and advertising preferences through your browser or device settings.

Cookies

Cookies are small data files placed on your computer or mobile device when you visit a website.

We use cookies and similar technologies to help our Site function, remember certain preferences, understand how visitors use our website, and support advertising and marketing activities.

Cookies may be used for:

  • Essential website functions

  • Shopping cart and checkout functionality

  • Customer account functionality

  • Website analytics

  • Performance

  • Marketing and advertising

  • Remembering preferences

Some cookies are necessary for the Site to function properly. Other cookies may be optional depending on your location and applicable privacy laws.

You can control or manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

Minors

Our Site is not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete the information.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to the personal information we have collected about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request a copy of certain personal information

  • Opt out of certain marketing or targeted advertising

  • Withdraw consent where processing is based on consent

To exercise applicable privacy rights, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

California Residents

If you are a California resident, California law may provide you with additional privacy rights.

Depending on applicable law, these rights may include the right to:

  • Know what categories of personal information we collect and how it is used

  • Request access to certain personal information

  • Request correction of inaccurate personal information

  • Request deletion of personal information

  • Opt out of the sale or sharing of personal information, where applicable

  • Limit certain uses of sensitive personal information, where applicable

  • Not be discriminated against for exercising your privacy rights

To submit a privacy request, please contact us at the email address below.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, would like to exercise a privacy right, or have a concern about how your information is handled, please contact us:

Stranded Swim and Sport
Email: georgie@strandedswimandsport.com

We will make reasonable efforts to respond to privacy requests in accordance with applicable law.

 

 

Stranded Swim and Sport
All rights reserved.